Mahogany Thin-Sawn Craft Board

Shipping Policy

Makers Gotta Make – So We Move Fast!

Shipping & Tracking

Each order is hand-picked & carefully packed. Shipping is calculated at checkout based on size & weight for precise, fair rates.

Processing

Orders ship within 1–3 business days (a bit longer during peak times).

Delivery

Once in transit, timing is handled by the carrier—but we’re here if anything seems off. Large orders may require Signature Upon Delivery.

Issues

We want you to love your purchase! If something isn’t right we’re here to help. Please inspect your order upon delivery. If your item arrives damaged, defective or incorrect contact, us and we’ll work quickly to resolve it.

Returns/Refund

We accept eligible items purchased through our store. To be eligible for a return/refund:

The items must be unused and in original condition.

The return request must be submitted within 30 days of delivery.

The following items are not eligible for return:

Seconds.

Partial Sample Packs.

Partial 2-Piece Packs.

Custom items *unless an item arrives warped or damaged.

Clearance or final sale items.         

Free or complimentary items. 

How to Start a Return

Email info@thehardwoodedge.com with your order number and reason for return.

When approved, we’ll send return instructions.

Ship the item back following the provided instructions.

Once the item is received by us, we’ll refund the original purchase method.

Returns sent without approval may not be accepted.